Working: 9.00am - 5.00pm
Working: 9.00am - 5.00pm
The Salesforce Business Analysis module is designed to help professionals understand how to align business goals with Salesforce platform capabilities. Trainees learn how to gather and analyze CRM-specific requirements, create user stories, and define acceptance criteria tailored to Salesforce workflows. The program covers key areas such as sales and service processes, data modeling, automation tools (like Flows and Process Builder), and reporting. With hands-on exercises and real-world scenarios, participants gain the skills needed to collaborate effectively with Salesforce administrators, developers, and business stakeholders—ensuring successful solution delivery and adoption.
Gather and define CRM-specific business requirements, ensuring alignment with Salesforce functionality through user stories and clear acceptance criteria.
Map and optimize sales, service, and marketing workflows, tailoring them to the Salesforce ecosystem for streamlined business operations.
Understand and recommend tools like Flows and Process Builder to automate processes, improve efficiency, and reduce manual work.
Act as a liaison between business stakeholders and technical teams, ensuring smooth communication and solution validation throughout the project lifecycle.
The Salesforce Business Analysis module equips participants with the skills to gather, analyze, and translate CRM-specific business requirements into functional solutions on the Salesforce platform. Trainees learn to map sales, service, and marketing processes, define user stories, and collaborate with cross-functional teams to support Salesforce implementations. The program also covers automation tools like Flows and Process Builder, along with data modeling, reporting, and dashboard analysis. Through real-world documentation practice and stakeholder collaboration, participants gain hands-on experience in delivering scalable, user-centric Salesforce solutions that align with business objectives.
We empower aspiring Business Analysts and Project Managers with real-world skills, industry-relevant knowledge, and hands-on project experience
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